Advocating For Consumers

The Federation of German Consumer Organisations: An Umbrella for Consumer Protection

Advocating for Consumers

The Federation of German Consumer Organisations (Verbraucherzentrale Bundesverband, vzbv) is an umbrella organisation dedicated to protecting the interests of consumers in Germany. The vzbv identifies structural shortcomings in consumer policy, detects consumer problems, and proposes solutions to address these issues.

An Expansive Network

The vzbv brings together the strength of 16 consumer associations and 29 additional partners. It operates a close network of approximately 60 advisory centres throughout North Germany. These consumer centres provide advice and support to consumers across the 16 German federal states (Verbraucherzentralen).

Enforcement of Consumer Rights

In Germany, consumer protection is primarily enforced through civil courts. However, the vzbv plays a crucial role in safeguarding consumer rights. The organisation has brought legal action against companies that violate consumer laws, such as Planet49, a company accused of unfair business practices.

Conclusion

The Federation of German Consumer Organisations is a powerful advocate for consumer rights. Through its research, advocacy, and legal actions, the vzbv ensures that consumers have a voice in shaping consumer policy and that their rights are protected.